FAST currenty utilizes FACS collection software on IBM RISC/6000 computer hardware
in a totally cardless environment. The FACS system allows our staff to electronically
receive accounts, and FAST is in the process of upgrading its Internet capabilities
to allow clients to send accounts online, and to allow debtors to make payments online.
FACS - Flexible Automated Collection System. The FACS software is a
state-of-the-art, computerized system that allows the collection effort to become more
productive and efficient. All accounts can be processed through our data transfer programs
or via data entry screens. FACS has a variety of features that enhance our collectors'
ability to collect, including multiple account matching, alpha-social reference searches,
collector production reports, automatice display of accounts, customized notices or
letters, and collector control reports. The collection software eliminates the handling
of unnecessary paper and countless hours of filing, which results in increased collections.
Automated Dialing. With the addition of new electronic dialing technology,
FAST has added an automated dialing system to assist collectors in making calls. The computer
does all the dialing, screens out busy signals and no-answers, and instantly transfers an
answered call without a "hold" message. The debtor does not realize that the call was
computer-assisted. With the dialing system, we have the flexibility to manage accounts
and collector work patterns in a variety of ways. The automated dialer makes
predictive dialing affordable and increases productivity, thereby increasing revenue
for our clients. It allows us to handle more accounts without increasing costs.
Unattended Messaging and Call Blending. FAST's technology allows numerous
calls to debtors based on integrated computer voice technology. These automated calls can
direct debtors to call either FAST or our customers, based on the collection procedure chosen
by the customer.